AUTOMATEBUDDY
Business Process Outsourcing
People + Process + Technology & Data...
Your quest of finding the right outsourcing partner ends here.
In the age digital disruption, having a traditional customer service is not enough.
AutomateBuddy brings innovation, intelligence and expertise to help you improve your customer stickiness while lowering your operation expense.
Our business process service specializes and focuses on domains such as Telecom, Retail & FMCG, BFSI, Hi-Tech & Manufacturing, Media, Publishing & Entertainment and Utilities.
BPO Services (Front Office & Back Office)
Concierge Tech Support
Harness the power of Tier 1 & 2 Concierge Tech support to improve FCR and solve performance, application, network issues and device setup and configuration.
Tele-Marketing Service
AutomateBuddy brings the perfect combination of People, Process and Technology to help you improve your conversion rate while lowering operational cost.
IT Help Desk
Provide Tier 1 internal IT helpdesk support to users across the organization using automation tool and technologies to solve software and device issues.
Form Processing Service
Using robotic automation tools and trained service reps to streamline and reduce the turn-around time to maximize productivity, reduce OpEx and enhance process efficiency.
Data Entry & File Processing
Implement BPA tools to automate data processing, sourcing all files formats and scanned copies from all locations, crawl CRM application to reduce human intervention.
Sales & Billing Services
Swiftly handel and resolve customer billing, payment issues, account level queries, up-sell and cross-sell, process claims and refund with exceptional customer service skills.
Customer Service
Trained & certified on client’s products, policies & procedures to provide accurate information to callers, resolve account queries and manage requests with utmost care.
Service Advantage
Professional customer Service representatives
Skilled and trained customer service reps to drive your customer experience and life-cycle.
Target oriented Service level agreement
Our SLA's are outcome driven and target oriented to manage the customer engagements.
Compliance driven 100% Data Logging
Our Quality control reps ensure the interactions meets the complaince on all call session.
Robotic Process Automation and re-engineering
Human-centric automation approach to overcome transactional errors and manual interventions.
High standard of Data Security monitoring
Gain greater visibility & insight to investigate and prevent threats and improve compliance.
Dynamic Dashboard & on-demand reporting
Get access to real-time data analytics and dashboard reporting to keep track of the performance.
